FREQUENTLY ASKED QUESTIONS

  • PAYMENT

    -WHEN WILL I BE CHARGED?

    -IS SAVING MY CARD SECURE?

    -CAN I CLAIM TAX REFUND ON PURCHASES MADE ONLINE?

  • ONLINE ORDERING

    -HOW DO I CHANGE MY ACCOUNT DETAILS?

    -CAN I PLACE AN ORDER OVER THE PHONE?

    We do not take any orders over the phone, only online orders.

    -HOW WILL I KNOW YXRK HAVE RECEIVED MY ORDER?

    You will receive a confirmation email once your order has been placed and then another once your order has been dispatched.

    -CAN I CANCEL MY ORDER?

    Unfortunately you can not cancel your order.

    -WHAT CAN I DO IF AN ITEM IS OUT OF STOCK?

    Once an item is out of stock it usually doesn’t get restocked as we do one time drops.

    -IS SHOPPING ONLINE WITH YXRK SECURE?

    All of your banking and personal details are secure within our website.

  • SHIPPING

    -WHEN WILL I RECEIVE MY ORDER?

    This is dependent on your selection of postage but it is more than likely to come next day.

    -WHERE DOES YXRK DELIVER?

    We ship worldwide.

    -CAN I TRACK MY ORDER?

    -CAN I SEND MY ORDER AS A GIFT?

  • RETURNS

    -HOW DO I RETURN AN ITEM?

    -CAN I RETURN AN ITEM I HAVE RECIEVED AS A GIFT?